Cancellation & Refund Policy – Car Service Business

Last Updated: 30-july-2026

At MMC , we strive to provide a smooth and hassle-free car servicing experience. This Cancellation & Refund Policy explains the terms for cancelling, rescheduling, and requesting refunds for booked services.

1. Appointment Cancellation

Customers may cancel their service appointment through our website, mobile application, or by contacting our customer support team.

• Appointments cancelled at least 24 hours before the scheduled service time may be eligible for a full refund (if payment was made in advance).
• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee.
• If our technician has already been dispatched for vehicle pickup, pickup or transportation charges may apply.

2. Appointment Rescheduling

Customers may reschedule their appointment without additional charges, subject to availability.

• Rescheduling requests should preferably be made at least 24 hours in advance.
• Repeated rescheduling may be subject to availability or additional conditions.

3. Refund Policy

Refunds may be issued under the following circumstances:

• Service cancelled within the eligible cancellation period.
• Duplicate payment made by the customer.
• Payment deducted but booking was not confirmed.
• Service could not be provided due to our operational limitations.
• Incorrect amount charged due to a system error.

Approved refunds will be processed using the original payment method.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Service has already been completed.
• Genuine spare parts have been ordered specifically for your vehicle.
• Work has begun after customer approval.
• Customer is unavailable at the scheduled pickup or service time.
• Delay caused by the customer.
• Customer changes their mind after the service has started.

5. Service Quality Concerns

If you are dissatisfied with the quality of the service provided, please contact us within 7 days of service completion.

After reviewing your concern, we may, at our discretion:

• Re-inspect the vehicle.
• Re-perform the service where applicable.
• Offer a partial refund.
• Provide service credit or another suitable resolution.

6. Delays or Service Unavailability

If we are unable to complete the booked service due to unforeseen circumstances such as:

• Technician unavailability
• Spare part shortages
• Extreme weather
• Operational issues

You may choose to:

• Reschedule the appointment, or
• Receive a full refund for any advance payment made.

7. Payment Failures

If a payment fails but the amount is deducted from your account:

• Please contact your bank and our support team.
• Once the transaction is verified, any applicable refund will be processed.

8. Refund Processing Time

Approved refunds are generally processed within:

• 5–10 business days for Credit/Debit Cards
• 2–5 business days for UPI and Digital Wallets
• 5–10 business days for Net Banking

Processing times may vary depending on your bank or payment provider.