Refund Policy – Car Service Business
1. Eligibility for Refunds
You may be eligible for a refund if:
- Your booking is cancelled within the eligible cancellation period.
- A duplicate payment has been made.
- Payment was successfully processed, but the booking was not confirmed.
- We are unable to provide the booked service due to operational reasons.
- A payment was charged incorrectly due to a technical or billing error.
All refund requests are subject to verification and approval.
2. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- The service has already been completed.
- The customer cancels after the service has begun.
- Genuine or special-order spare parts have already been purchased for the vehicle.
- The customer is unavailable for the scheduled pickup or service appointment.
- Additional repairs approved by the customer have already been carried out.
- Dissatisfaction arising from issues unrelated to the services performed.
3. Refund Request Process
To request a refund, please contact our customer support team with:
- Booking ID or Service Reference Number
- Customer Name
- Registered Mobile Number or Email Address
- Reason for the refund request
- Payment details (if requested)
Our team will review your request and respond within a reasonable timeframe.
4. Service Quality Concerns
If you are not satisfied with the quality of our service, please notify us within 7 days of service completion.
Depending on the issue, we may:
- Re-inspect your vehicle.
- Re-perform the affected service at no additional cost.
- Offer a partial or full refund, where appropriate.
- Provide service credit or another suitable resolution.
5. Refund Method
Approved refunds will be processed using the original payment method whenever possible.
If the original payment method is unavailable, we may contact you to arrange an alternative refund method.
6. Refund Processing Time
Once approved, refunds are typically processed within:
- UPI & Digital Wallets: 2–5 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
Actual processing times may vary depending on your bank or payment provider.
7. Failed or Duplicate Transactions
If your payment fails but the amount is deducted from your account, or if you are charged more than once for the same booking:
- Please contact us immediately.
- We will verify the transaction with our payment provider.
- Eligible duplicate or failed transactions will be refunded after verification.
8. Right to Refuse Refunds
We reserve the right to decline refund requests if:
- The request is fraudulent or misleading.
- The customer has violated our Terms & Conditions.
- The service was completed as agreed and no valid issue is identified.
- The refund request falls outside the applicable policy.
9. Policy Updates
We may update this Refund Policy from time to time. Any changes will be published on our website or mobile application with the revised "Last Updated" date.
